Agentic AI is changing that model.

In a new AuntMinnie op-ed, PocketHealth Co-Founder & CEO Rishi Nayyar explains why the real advantage no longer comes from network size, but from the intelligence layered on top. Agentic AI can safely operate through the same systems staff already use, without custom integrations or exclusive pathways.

Automation acts as the user and shifts the focus away from network-building and towards intelligent applications that make care safer, more transparent and better for both patients and care teams. That means faster access, lower operational overhead and a future where vendors compete on usability and insight—not the size of their network.

With health systems under growing pressure to do more with less, intelligent automation that works across disconnected systems is becoming critical infrastructure.

Read the full op-ed on AuntMinnie.

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Rishi was selected for his work advancing how patients and care teams access, use and act on imaging, and for taking on the operational barriers that slow care across health systems. After a decade of modernizing image access through patient-centric interoperability, he is now helping usher in a new era of responsible automation in radiology operations–reducing administrative burden, strengthening care coordination, and enabling more connected, efficient workflows at scale.

Congratulations to Rishi and to all honorees in the Class of 2025!

Read the full list here: radiologybusiness.com/radiology-business-forty-under-40-class-2025

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Radiology Business: Patient Adherence and Cost Reduction

Radiology Business focuses on Conductor’s measurable outcomes, highlighting how Mackenzie Health’s deployment led to improved patient adherence and significant cost avoidance. The article details how PocketHealth’s automated patient communications helped the hospital system reduce wrong-site patient arrivals by 80% and avoid $110K in annual operating costs.

Read the full story at Radiology Business 

HIT Consultant: Agentic AI for Workflow Automation

HIT Consultant takes a closer look at the technology powering Conductor, exploring how its agentic AI architecture sets it apart from traditional healthcare automation solutions. Referencing its ability to handle unstructured inputs, like faxes and messy PDFs, the article dives into how Conductor can understand and orchestrate complex, multi-step workflows across EHR, PACS and referral systems.

Read more at HIT Consultant

AuntMinnie: Administrative Labor Savings at Scale

AuntMinnie highlights how agentic AI can drive operational efficiency not just within radiology departments, but system-wide. The article shares the impact Conductor is having on healthcare organizations, where end-to-end back-office automation is driving significant labor savings.

Read the full story at Aunt Minnie

What’s Next

Conductor is designed to automate the non-clinical workflows that slow down care — from requisition intake and order creation to scheduling and patient communications. Early deployments show measurable efficiency and cost gains.

Interested in learning more? Visit pockethealth.com/conductor or book a meeting with our team at RSNA in Chicago, November 30 – December 3, 2025.

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TORONTO, November 7, 2025 – PocketHealth today announced the launch of Conductor, an agentic AI system built to automate every non-clinical step of care, from requisition intake and order creation to scheduling and appointment confirmations.

As healthcare systems across North America face rising patient volumes, shrinking staff resources and growing administrative costs, Conductor helps expand capacity without adding headcount, reduces manual errors and accelerates speed of care, while keeping patients in-network through faster, more responsive operational workflows.

Conductor does more than move data or automate tasks; it uses agentic AI to understand and orchestrate entire workflows, mirroring the nuanced steps staff already take to move information safely between systems.

“Healthcare’s biggest bottleneck isn’t clinical; it’s the manual work that lives between systems,” said Rishi Nayyar, Co-founder and CEO of PocketHealth. “Until now, automation couldn’t handle the complexity of those workflows. Advances in agentic AI—combining large language, vision and voice models—finally make true end-to-end workflow automation possible.”

Early applications of PocketHealth Conductor include: 

• AI requisition processing: Uses Conductor’s Vision Agent to process faxed and digital requisitions from receipt to order creation.
• Automated scheduling: Enables 24/7 self-scheduling through intelligent SMS, web and voice with automated confirmations and rescheduling.
• Intelligent communications: Automatically delivers patient- or provider-facing messages, forms, reminders, instructions and updates, personalized to each care context.
• Inbound call center: Manages high-volume inbound calls through conversational AI to reduce administrative workload and wait times.
• Custom workflow automation: Extends automation to any operational, repetitive task across departments within existing systems and audit trails.

Conductor applies this approach across the health system, extending beyond radiology operations through configurable [customizable] automations: It reads, validates and routes requisitions; creates orders; manages self-scheduling via voice or SMS; powers an always-on call center; and sends reminders and confirmations. Each process runs within existing infrastructure with full auditability, and only pre-approved actions are performed.

“Administrative inefficiencies are one of healthcare’s biggest hidden costs,” said Dr. Ram Chadalavada, Chief Medical Officer at PocketHealth. “When automation is designed with clinical and compliance guardrails in place, it doesn’t just save time and cost, it improves accuracy, traceability and ultimately, patient safety.”

Projected impact across radiology and broader health system operations shows substantial labor savings:

• Large outpatient network: ~1,500 daily calls handled by 18 FTEs; Conductor-enabled digital self-scheduling and inbound call deflection target a significant reduction in administrative load.
• Regional imaging system: 20 FTEs spend ~ 75% of their time manually processing faxed requisitions; automation is expected to reclaim hundreds of staff hours monthly.
• Multi-site health system: ~70% of requisitions still arrive by fax; automation frees up to 12 FTEs across sites by reducing manual entry and duplication. 

PocketHealth will be demoing Conductor at the Radiological Society of North America (RSNA) Annual Meeting in Chicago. Book a demo with our team here or visit here to learn more.

About PocketHealth
PocketHealth is the agentic AI workflow automation platform transforming health system operations. With three interconnected solutions—Conductor, Image Exchange and Patient Connect—PocketHealth automates all manual, non-clinical tasks across the patient journey, from requisition processing to inbound call management to seamless image sharing and patient engagement. As a result, providers can redeploy staff, expand margins and deliver safer, more seamless care, while patients gain the knowledge and guidance they need so follow-ups don’t fall through the cracks. PocketHealth is SOC2- and HIPAA-compliant, and is trusted by more than 900 hospitals and imaging centers across North America. Learn more at pockethealth.com.

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Radiology reports are among the most important documents in a patient’s health journey, but for most people, they’re written in a language that feels foreign.

Patients often tell us the same thing: “I can see my report, but I can’t understand it.” That gap between access and comprehension can lead to anxiety and missed opportunities to have more informed conversations with physicians.

At PocketHealth, we’ve always believed patients should have access to and ownership of their imaging records. But access alone isn’t enough. Patients also need to understand what those records say.

Introducing Report Explanations

Over the last few months, we’ve been rolling out our plain-language report explanations as a new way for patients to make sense of their radiology reports. Integrated into our Unlimited plan, this feature is already in wide use.

Nearly 100,000 patients have already used report explanations to make sense of their results. The feature provides in-depth, plain language explanations written alongside their original report, powered with AI.

As we’ve developed this feature, we’ve seen academic studies review the impact of educational tools on small groups of patients. PocketHealth is now bringing in-depth patient education to scale, and it’s already changing the way patients interact with their results.

Built with Patients and Clinicians

The report explanations feature was developed with input from patients and clinicians, and implements strict guardrails:  

• Explanations only include information included in the original report
• Language is written for a high-school reading level
• No medical advice is given if not included in original radiology report
• Clinicians regularly review explanations for accuracy and clarity 

In a world where patients often turn to Google or ChatGPT for health answers, our plain language report-explanations provide safe, contextual information that patients can trust.

What Patients Are Saying

The response has been powerful:

• “Getting a version of my report that’s easy to understand makes me feel confident discussing it with my doctor.” Marlene, PocketHealth patient.
• “It’s clear to someone who isn’t in the medical field, and saved me a lot of anxiety and panic.” Kat, PocketHealth patient.

These voices matter more than any technology milestone. They show what happens when comprehension becomes part of access: patients feel more confident, more informed and more engaged in their care.

Available Across North America

Report explanations are available to all PocketHealth patients in Canada and starting this month, U.S. providers can enable the feature for their patients as well.

This feature is already reshaping how patients interact with their imaging records resulting in less anxiety and more meaningful conversations with their providers. It’s also a step toward something bigger: reducing the non-clinical burdens that get in the way of care, so the clinical experience can take center stage. 

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In a new AuntMinnie op-ed, PocketHealth Co-Founder & CEO Rishi Nayyar shares why agentic AI is becoming the new infrastructure for interoperability. These agents act like credentialed teammates — safe, auditable, and governed by institutional policies — extending standards into the messy edges where systems don’t connect.

For providers, the impact is tangible: fewer manual clicks, less delay and greater confidence that workflows are compliant and complete.

Read the full article on AuntMinnie

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“You can give a patient a scan, but without guidance or context, it’s easy for next steps to fall through the cracks.”

Radiology Today features PocketHealth in a recent article about how AI is helping radiology teams better manage follow-ups and prevent patients from falling through the cracks.

The piece highlights how PocketHealth’s follow-up management and patient engagement tools support both patients and providers by surfacing next steps, reducing manual work, and improving continuity of care. By helping track follow-ups, streamline communication, and prompt timely clinical interventions, these tools allow radiology teams to reduce risk and strengthen care coordination, leading to more connected, patient-centered care. Co-Founder and CEO Rishi Nayyar and Chief Medical Officer Dr. Ram Chadalavada share why access alone isn’t enough and how intelligent follow-up can close critical care gaps.

Read the full article here to learn how PocketHealth is helping providers improve follow-up adherence and patient engagement.

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The piece shares stories that underscore the impact of limited information flow in healthcare. From a caregiver who accessed critical test results too late, to providers who must retype faxes or repeat tests due to inaccessible imaging, the examples highlight how today’s systems – while digitized – often lack the connectivity needed to support timely, coordinated care.

In the article, PocketHealth Co-Founder and CEO Rishi Nayyar shares how PocketHealth is helping address these challenges by enabling patients to securely access, share, and better understand their imaging records – supporting more informed decision-making and communication across the care journey.

A few takeaways from the article:

• 95% of physicians use EMRs, yet only 29% can share information outside their practice
• 73% of providers cite poor integration as a barrier to effective care

Read the full article here to learn and learn how PocketHealth is helping shift the landscape by making it easier for patients to be active participants in their care and for providers to deliver more connected, efficient service.

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This recognition caps off a year of remarkable momentum for PocketHealth. In 2024, the company secured $33M USD in Series B funding, expanded its North American team to over 140 employees, ranked in the Deloitte 2024 Technology Fast 50, and achieved a record number of launches at Top 100 U.S. health systems.

“This achievement in growth reflects how transformative technology can be in improving healthcare for both patients and providers,” said Rishi Nayyar, Co-Founder & CEO of PocketHealth. “Over the past few years, we’ve seen the profound impact that patient-centered imaging solutions can have on both providers and patients, and we’re excited to continue our work in creating meaningful change across the healthcare landscape.”

The Deloitte Technology Fast 500 program ranks companies based on revenue growth over the past three years. Since its inception 30 years ago, the program has honored companies driving significant innovation and industry transformation. This year’s winners exemplify the spirit of entrepreneurial excellence and have demonstrated resilience and adaptability in a rapidly evolving marketplace. See the full list of companies and their rankings, here.

Overall, 2024 Technology Fast 500 companies achieved revenue growth ranging from 201% to 186,373% over the three-year time frame, with an average growth rate of 2,100% and median growth rate of 460%.

About the 2024 Deloitte Technology Fast 500
Now in its 30th year, the Deloitte Technology Fast 500 provides a ranking of the fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies — both public and private — in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2020 to 2023.

In order to be eligible for Technology Fast 500 recognition, companies must own proprietary intellectual property or technology that is sold to customers in products that contribute to a majority of the company’s operating revenues. Companies must have base-year operating revenues of at least US$50,000, and current-year operating revenues of at least US$5 million. Additionally, companies must be in business for a minimum of four years and be headquartered within North America.

About PocketHealth
PocketHealth is a connected care company that closes critical gaps in patient care to modernize the healthcare experience. With its enterprise image exchange and intelligent patient engagement solutions, PocketHealth is improving the lives of patients and healthcare workers by enabling seamless, more connected care. PocketHealth is trusted by over 800 hospitals and imaging centers across North America and used by more than 1.5 million patients.

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PocketHealth is pleased to announce the appointment of Dr. Seetharam (Ram) Chadalavada as Chief Medical Officer. With over 20 years of experience in radiology, informatics, and clinical practice, Dr. Chadalavada’s appointment reinforces PocketHealth’s commitment to delivering innovative, connected care solutions that benefit both patients and healthcare providers.

A recognized clinical and informatics leader, Dr. Chadalavada has extensive expertise in minimally invasive, image-guided treatments for vascular, oncologic, and hepatobiliary conditions. His combined expertise in diagnostic and interventional radiology allows him to deliver comprehensive care while leveraging informatics to optimize patient outcomes. An accomplished researcher, Dr. Chadalavada has published in the areas of follow-up management, human-centered design in mammography screening, enterprise imaging, patient experience in radiology, and more.

“We are thrilled to welcome Dr. Chadalavada to our leadership team,” said Rishi Nayyar, Co-Founder & CEO, PocketHealth. “His experience in radiology and informatics, combined with his commitment to improving patient care, will be instrumental as we continue to innovate and expand our solutions. With Dr. Chadalavada’s leadership, we are confident that we will further advance our mission to provide seamless access to medical imaging, streamline clinical workflows for providers, and improve healthcare outcomes for patients.”

“I’m thrilled to join PocketHealth at this inflection point in its growth journey,” said Dr. Chadalavada. “I’ve seen the demand from overburdened health systems for patient-centered, flexible solutions that deliver immediate efficiencies. PocketHealth’s focus on using AI to enhance patient engagement, innovate image exchange, and improve patient safety by driving follow-up adherence meets this need head-on, and I’m excited to be part of the journey.”

As Chief Medical Officer, Dr. Chadalavada will play a key role in supporting product innovation and contributing to strategic business decisions with PocketHealth management. His experience will help the company integrate advanced clinical insights into the product roadmap, ensuring PocketHealth continues to release innovative, connected care solutions that deliver results for patients & providers alike. Alongside his new role at PocketHealth, Dr. Chadalavada will continue to serve as Vice Chair of Radiology – Informatics at UC Health and as Associate Professor of Radiology and Surgery at the University of Cincinnati.

Dr. Chadalavada’s appointment marks a significant milestone in what has already been a transformative year for PocketHealth. Earlier this year, the company secured $33M USD in Series B funding, grew its North American team to over 140 employees and launched at a record-number of Top 100 U.S. health systems. PocketHealth will be showcasing its latest innovations at RSNA 2024 in Chicago from December 1-4, Booth 2601, South Hall.

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